Some PlayStation users are having a terrible week, after reporting their accounts have been permanently suspended.
PlayStation gamers have been taking to social media to say they've been permanently banned - with no real explanation.
One unhappy gamer posted their ordeal on Twitter, showing a screengrab of the notification, which read: "This account is permanently suspended from PlayStation Network due to violations of the PlayStation Network Terms of Service and User Agreement."
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The Twitter user posted what looks to be their chat with PlayStation Support, where they were reportedly told the agent "cannot provide further commentary with regards to this case".
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The Twitter user wrote: "No one knows why! I don't have a chargeback, I can't appeal & no response to suspension status."
Redditors have also been sharing similar plights - one wrote: "I just got permanently suspended while playing Ark. There's no reason for it. Sony better fix this. I'm in the US, and was playing on my PS5."
While another added: "We just came home from dinner and my kids got on to play Fortnight…perm banned…kids are freaking out…I’m just happy that we aren’t alone, but this stinks!!! I’m thinking it’s a bug, I just hope it can be resolved."
One solution would be for these people to set up new accounts - but this would mean they would lose all the money they spent on PlayStation digital games, as the slate would be wiped clean.
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While unlucky users have been posting about their suspended accounts across Reddit, Twitter and more, it's unclear how widespread the issue is, and if it's linked to something like a bug. Sony hasn't made any public comment on the matter, and there don't seem to be any updates on their support pages - like @AskPlayStation on X.
Sony has been contacted for comment.
It comes a week after a class action lawsuit against Sony was given the go ahead by the UK's Competition Appeal Tribunal, with consumer rights campaigner Alex Neill arguing the Japanese tech giant had a "near monopoly on the sale of digital games and add-on content through its control of the PlayStation Store".
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Neill said she is suing Sony on behalf of the 8.9 million UK users of PlayStation.
In the filing, Sony said the case was "flawed from start to finish".