Comfort is everything when you're on a flight, especially on a long haul.
There's nothing worse than being sat on a middle seat cramped between two people, or boxed in from the inconsiderate recliners in front.
But, what about if you didn't have a headrest?
This was reportedly the story of one man who had a bolt digging into his head during his flight because the seat didn't have a headrest.
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The British traveller is said to have taken a seven-hour flight with his partner from Heathrow Airport, London, to Toronto, Canada.
However, upon boarding, he soon found that his seat was missing a headrest and instead had a one-inch bolt sticking out of it.
Reportedly, a flight attendant informed him he was unable to move to another seat due to the plane being fully booked, leaving him with the option to disembark or to use a 'first class pillow' to cover the bolt.
'It was a bigger pillow than the ones in economy but it was still very thin,' said Jonathan Yates, the unfortunate traveller.
Reportedly spending a total of £2,500 for this trip, the couple decided to stay on board. However, Yates had to sit uncomfortably sideways for the entire flight to avoid the bolt.
'The whole flight was very uncomfortable as if I leant back I could still feel the bolt in my head as the pillow was that thin,' the HGV driver explained.
'If there had been a bit of turbulence or a bumpy landing I could have bumped my head on the bolt. There was no risk assessment done at all.
'It was a major safety issue. If I had hit my head on the bolt in the seat it would have cut my head.'
Not to mention, this flight took place on his birthday which was supposed to be the 'trip of a lifetime', which I guess was... in a sense.
And this wasn't even the tip of the iceberg.
Despite pre-booking a meal for the flight, Yates said he was told that there was a lack of vegan options and so, was only offered a bread roll to eat.
Furthermore, his in-flight entertainment screen broke for several hours during the return flight.
The couple was offered a £50 ($63) voucher from British Airways for their next trip. This amount was soon upped after the airline was contacted by journalists after the news spread.
'This was the first time we have flown with BA and we would not fly with them again,' the 50-year-old added.
A spokesperson for British Airways commented on the incident: 'We are sorry for our customers' experience and have been in touch with them to apologise and resolve the matter.'